Returns & Exchanges
At flexible-footwear.com, we want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a straightforward returns and exchanges process.
Return Eligibility
- Timeframe: Returns and exchanges are accepted within 30 days from the date your order was delivered.
- Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.
- Exclusions: Certain items, such as gift cards and items marked as final sale, are not eligible for return or exchange.
Return Methods
- Online Returns: Initiate your return by visiting our returns portal. You’ll need your order number and ZIP code to begin the process. Once submitted, you’ll receive a prepaid return label to send your items back at no additional cost.
- In-Store Returns: If you prefer, you can return your items at any of our retail locations. Please bring your order confirmation and the items in their original condition.
Refunds
- Processing Time: Once we receive your returned items, please allow 3–5 business days for us to process your refund.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
Exchanges
- Size or Style Change: If you need a different size or style, we recommend returning the original item and placing a new order for the desired product.
We strive to make your shopping experience as seamless as possible. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team.